1. ACCEPTANCE OF TERMS
Thank you for choosing GLOBALCARMOVE CORP for your vehicle transportation needs. These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between you (“you” or “Client”) and GLOBALCARMOVE CORP (“GLOBALCARMOVE,” “we,” “us,” or “our”). By accessing or using our website, services, or communicating with us (including via SMS), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use our services.
These Terms supersede and control over any conflicting terms in other documents, including bills of lading, service guides, or carrier-provided forms. Only GLOBALCARMOVE may amend or modify these Terms, and you, the Client, may not alter or revise them under any circumstances.
2. CHANGES TO TERMS
GLOBALCARMOVE may revise these Terms at any time by providing a revised version to you. The revised Terms will become effective when you receive them. Continued use of our services following such revisions constitutes your acceptance of the new Terms.
3. DEFINITIONS
a. “Additional Services” refers to any optional upgrades or add-ons such as top-load placement, enclosed transport, expedited service, or shipment of personal belongings.
b. “Bill of Lading” is a legal document issued by the Carrier at pickup and/or delivery, detailing the condition and contents of the vehicle, point of origin, destination, and terms. It serves as a contract between the Carrier and the Client.
c. “Carrier” means a third-party motor carrier of property, duly licensed and authorized by applicable state and federal authorities, that physically transports your vehicle.
d. “Carrier Form” includes the Bill of Lading, inspection reports, shipping orders, and other documents related to transport, provided at pickup and/or delivery.
e. “C.O.D.” means cash on delivery or payment upon delivery.
f. “Customer/Client” refers to any individual or entity that submits a transportation order to GLOBALCARMOVE, including its representatives and agents.
g. “Customer’s Agent” is a designated adult (age 18+) authorized by the Client to act on their behalf during pickup or delivery.
h. “Destination” is the delivery location specified by the Client, or as mutually modified prior to delivery.
i. “Inoperable” means any condition in which a vehicle cannot be safely started, steered, or moved under its own power.
j. “Order” is the Client’s service request for GLOBALCARMOVE to arrange vehicle transportation through a third-party Carrier.
k. “Order Confirmation” is the written acknowledgment from GLOBALCARMOVE that confirms receipt and acceptance of an Order.
l. “Point of Origin” means the designated pickup location specified by the Client.
m. “Shipment” refers to the Client’s motor vehicle to be transported.
n. “Services” refers to GLOBALCARMOVE’s role as a broker in arranging the transportation of motor vehicles by third-party Carriers.
4. SERVICES PROVIDED
a. GLOBALCARMOVE acts solely as a transportation broker and will arrange for your vehicle’s transport through a third-party Carrier. Our involvement is limited to matching you with a Carrier willing to complete your Shipment under the terms outlined in your Order Confirmation.
b. GLOBALCARMOVE never takes custody or possession of your vehicle and does not provide transportation services. We are not responsible for the actual transport, handling, or delivery of your vehicle.
c. Our services are deemed completed once a Carrier is assigned and accepts the Order.
d. We reserve the right to cancel or refuse any Order, at our discretion, without liability.
e. In case of international or ocean freight, additional Carrier and customs terms and documentation requirements will apply. GLOBALCARMOVE is not liable for ocean carrier limitations or import/export regulations.
f. While we provide estimated pickup and delivery windows, these are not guaranteed. Delays due to weather, traffic, mechanical failure, regulatory issues, or unforeseen conditions are not the responsibility of GLOBALCARMOVE.
5. ACCURACY OF INFORMATION
a. The Client is solely responsible for ensuring the accuracy of all details provided in the Order Confirmation, including but not limited to: vehicle description (year, make, model, body style, trim), operability status, Point of Origin, Destination, and any special requirements or instructions. Errors or omissions may result in service delays, additional fees, or cancellation of the Order.
b. If the vehicle is inoperable or oversized (e.g., lifted trucks, dual wheels, aftermarket modifications), the Client must disclose such conditions in advance. Failure to do so may result in additional charges or service refusal by the Carrier.
c. If the Client fails to disclose material information about the vehicle’s condition or specifications, GLOBALCARMOVE shall not be liable for any consequences, including but not limited to increased fees, rescheduling, or damage.
6. PREPARATION OF VEHICLE FOR TRANSPORT
a. The Client is responsible for preparing the vehicle for transport. This includes removing all personal belongings (unless permitted under these Terms), securing or removing any loose parts or aftermarket accessories, and ensuring the vehicle is in operable condition unless noted otherwise.
b. Vehicles must be delivered to the Carrier with no more than a quarter tank of fuel. If the vehicle becomes inoperable during transport, additional fees may be assessed, and delivery timelines may be impacted.
c. Alarm systems must be disabled or deactivated prior to transport. If left active without proper instructions for disarming, the Carrier reserves the right to disable the alarm by any means necessary without liability.
d. Toll tags, parking passes, and other transponders should be removed to avoid incurring toll fees during transit. The Client is responsible for any such charges.
e. The Client may leave one suitcase or bag (not exceeding 100 pounds) in the trunk of the vehicle. Any additional items must be disclosed and approved in advance. Neither GLOBALCARMOVE nor the Carrier is liable for any loss or damage to personal items left in the vehicle.
f. The Client agrees not to transport prohibited items such as firearms, ammunition, drugs, hazardous materials, pets, or any unlawful goods. Violations may result in Order cancellation, vehicle seizure, legal penalties, or additional fees.
7. PICKUP AND DELIVERY OF VEHICLE
a. Carrier will make reasonable efforts to access the designated pickup and delivery locations. However, if access is restricted (due to narrow streets, low-hanging trees, zoning restrictions, etc.), the Client may be required to meet the Carrier at a nearby, accessible location.
b. The Client or their designated Agent must be present at both pickup and delivery. Failure to do so may result in delays, storage fees, or additional charges.
c. At the time of pickup, the Client or Agent must inspect the vehicle with the Carrier and document any pre-existing damage on the Bill of Lading. Photos are strongly encouraged. The same process applies at delivery to note any potential new damage.
d. Signing the Bill of Lading at delivery without noting any exceptions shall constitute full acceptance of the vehicle’s condition and release GLOBALCARMOVE and the Carrier from any further liability.
e. The Carrier may delay pickup or delivery due to traffic, weather, mechanical issues, or other force majeure events. Such delays do not constitute breach of contract.
8. FEES AND PAYMENT
a. The Client agrees to pay all applicable fees outlined in the Order Confirmation. These include brokerage fees to GLOBALCARMOVE and transportation charges payable to the Carrier. Payment obligations are non-contingent and not subject to offset or withholding for claims, disputes, or dissatisfaction with service.
b. GLOBALCARMOVE’s brokerage fee is due once a Carrier has been dispatched and has accepted the Order. At that point, GLOBALCARMOVE’s services are considered rendered and non-refundable.
c. The remaining transportation balance is payable directly to the Carrier upon delivery of the vehicle, in the form of cash, certified funds, cashier’s check, or money order. Personal checks and credit/debit card payments to the Carrier are not accepted unless explicitly stated otherwise in writing.
d. If the Client refuses delivery or fails to pay the remaining balance, the vehicle may be placed in storage at the Client’s expense. All storage, redelivery, and associated costs are the sole responsibility of the Client.
e. Any outstanding balance owed to GLOBALCARMOVE is subject to interest at the rate of 1.5% per month. The Client agrees to pay all costs, including attorney’s fees and collection costs, incurred in recovering delinquent accounts.
f. If a vehicle is loaded and then delivery is refused or the Order is canceled post-dispatch, the Client may be responsible for a “dry run” fee and cancellation penalties as outlined in Section 9.
9. CANCELLATION AND REFUND POLICY
a. The Client may cancel an Order without penalty if the cancellation request is received before a Carrier has been dispatched and accepted the Order. Cancellation requests must be submitted in writing via email to: support@globalcarmove.com. Cancellations made via phone, text, or chat will not be considered valid.
b. If the Order is canceled after a Carrier has been dispatched—regardless of the reason, including but not limited to the Client’s change of plans, misrepresentation of vehicle condition, or the Carrier being denied access at pickup—GLOBALCARMOVE’s service will be deemed rendered. In such cases, the customer will be charged a cancellation fee reflective of the work performed up to that point, which may include dispatch coordination, carrier assignment, and logistics handling. This fee will be determined based on the circumstances and may also include any additional costs imposed by the Carrier, such as dry run or truck stop penalties. All such charges are non-refundable.
c. Refunds will only be issued for unrendered services and will be limited to the unused portion of fees paid to GLOBALCARMOVE. If additional services were prepaid but not provided (e.g., expedited pickup, enclosed transport), GLOBALCARMOVE may, at its sole discretion, issue a partial refund.
d. If the Client disputes a valid charge or initiates a chargeback without basis, GLOBALCARMOVE reserves the right to recover all associated processing fees, legal expenses, and administrative costs.
10. LOSS, DAMAGE, OR DELAY CLAIMS
a. GLOBALCARMOVE is a licensed transportation broker and does not transport vehicles. Therefore, GLOBALCARMOVE assumes no liability for any loss, theft, damage, or delay incurred during the transportation process. All claims for cargo damage, vehicle condition, or transit-related loss must be directed exclusively to the Carrier.
b. The Client must inspect the vehicle at both pickup and delivery in the presence of the Carrier and document any pre-existing or new damage on the Bill of Lading. Photos are strongly recommended to support any claim.
c. If damage is discovered upon delivery, it must be clearly noted on the Bill of Lading and signed by both parties. Failure to notate damage at delivery may result in denial of any claims. Signing the Bill of Lading without notation constitutes acceptance of the vehicle in satisfactory condition.
d. The Client must notify GLOBALCARMOVE in writing within 48 hours of delivery to request Carrier contact information and supporting documentation necessary to initiate a claim. It is the Client’s sole responsibility to follow up with the Carrier and/or their insurance provider.
e. Claims involving ocean transport may be subject to the Carriage of Goods by Sea Act (COGSA), 46 U.S.C. §30701, and inland claims involving Carriers within the U.S. may fall under the Carmack Amendment, 49 U.S.C. §14706. GLOBALCARMOVE does not provide legal counsel and recommends seeking independent legal advice when necessary.
f. GLOBALCARMOVE and the Carrier are not liable for any indirect damages, including but not limited to lost wages, missed flights, rental car expenses, or missed appointments due to delays, mechanical issues, or weather.
11. INDEMNIFICATION
Client agrees to indemnify, defend, and hold harmless GLOBALCARMOVE, its affiliates, employees, officers, directors, and agents from and against any and all claims, demands, liabilities, damages, judgments, settlements, penalties, fines, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
a. The acts or omissions of the Client, or the Client’s agents, representatives, or designees;
b. The Client’s breach of this Agreement or any applicable law or regulation;
c. Damage or loss resulting from inaccurate or incomplete information provided by the Client in the Order or otherwise;
d. Claims for personal injury, death, or property damage caused by any personal items or modifications within or attached to the Shipment;
e. The Client’s failure to prepare the vehicle for transport as required by these Terms; or
f. Any prohibited, illegal, or hazardous materials found within the Shipment.
This indemnification obligation survives the termination of this Agreement and remains in full force and effect regardless of delivery status or claim resolution.
12. DISCLAIMER AND LIMITATION OF LIABILITY
a. Disclaimer of Warranties: GLOBALCARMOVE provides its Services on an “as is” and “as available” basis. To the fullest extent permitted by law, GLOBALCARMOVE disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, or accuracy. We do not guarantee that Services will be uninterrupted, timely, secure, or error-free.
b. Limitation of Liability: Under no circumstances shall GLOBALCARMOVE be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of business, lost profits, business interruption, or reputational harm, arising out of or related to these Terms or the Services provided, even if GLOBALCARMOVE has been advised of the possibility of such damages.
c. Maximum Liability: In all events, the total cumulative liability of GLOBALCARMOVE to the Client or any third party for any and all claims or damages, regardless of the legal theory under which they are brought (including breach of contract, warranty, negligence, strict liability, or any other theory), shall not exceed the total amount paid by the Client to GLOBALCARMOVE for the specific Order under which the claim arose.
d. No Responsibility for Carrier Actions: GLOBALCARMOVE is not liable for any acts, omissions, delays, damage, or losses caused by the Carrier or any third party involved in the transport of the Shipment. Responsibility for cargo loss, delay, or damage lies solely with the Carrier, and claims must be filed directly with the Carrier.
13. ARBITRATION
a. Binding Arbitration: Any dispute, claim, or controversy between the Client and GLOBALCARMOVE arising out of or relating to these Terms, the Services provided, or any other interaction between the parties shall be resolved exclusively through final and binding arbitration, rather than in court, except as expressly provided herein. The Federal Arbitration Act governs this arbitration agreement.
b. Pre-Arbitration Notice: Before initiating arbitration, the complaining party must send a written notice describing the claim, requested relief, and intent to arbitrate to the other party. The notice must be sent by certified mail or nationally recognized courier to:
GLOBALCARMOVE CROP – 100 Lonesome RD, Old Forge, PA 18518
GLOBALCARMOVE will do the same using the most recent contact information available for the Client. Both parties agree to engage in good faith efforts to resolve the claim informally before proceeding to arbitration.
c. Arbitration Provider and Process: Arbitration shall be administered by National Arbitration and Mediation (“NAM”) under its applicable rules, including the Comprehensive Dispute Resolution Rules or Consumer-Related Disputes Rules, as appropriate. The arbitration shall be conducted by a single arbitrator and may occur in person, by phone, or virtually, depending on the nature of the dispute.
Notwithstanding the foregoing, the parties agree that the arbitration shall take place in the Commonwealth of Pennsylvania, in a location designated by GLOBALCARMOVE, unless otherwise mutually agreed in writing. The parties waive any objection to jurisdiction or venue in Pennsylvania, including claims of inconvenience.
d. Arbitration Costs and Relief: Each party will be responsible for its own legal fees and costs. The party initiating the arbitration will bear the initial filing fees. The prevailing party may be entitled to reimbursement of costs, including attorneys’ fees, except where claims are found to be frivolous, in which case GLOBALCARMOVE may seek reimbursement.
e. Class Action Waiver: The Client and GLOBALCARMOVE agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This includes arbitration and court proceedings. The Client waives any right to participate in a class action against GLOBALCARMOVE.
f. Exception for Injunctive Relief: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened misuse of intellectual property or breach of confidentiality obligations.
g. Survival and Enforceability: This arbitration agreement will survive the termination of these Terms. If any provision of this section is found unenforceable, the remaining provisions will remain in full effect.
14. ADDITIONAL TERMS FOR CALIFORNIA RESIDENTS
a. User Complaints: Under California Civil Code § 1789.3, California users of GLOBALCARMOVE’s services are entitled to the following consumer rights notice:
If you have a complaint, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at:
1625 North Market Blvd., Suite N112, Sacramento, CA 95834,
or by telephone at (800) 952-5210 or via email at dca@dca.ca.gov.
b. Right to Know About Personal Data Practices: California residents have the right to know what personal data GLOBALCARMOVE collects and how it is used, disclosed, or sold, as defined by the California Consumer Privacy Act (CCPA). Our data practices are described in detail in our [Privacy Policy].
c. Do Not Sell My Information: GLOBALCARMOVE does not sell your personal information. However, California residents may opt out of certain types of data sharing by submitting a request through our website or by emailing us at admin@globalcarmove.com.
15. GOVERNING LAW; JURISDICTION
These Terms shall be governed by and construed in accordance with Title 49 of the United States Code and the internal laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles.
Any legal suit, action, or proceeding arising out of or relating to these Terms that is not subject to the arbitration clause in Section 13 must be instituted exclusively in the state or federal courts located in Philadelphia County, Pennsylvania, and each party irrevocably submits to the exclusive jurisdiction of such courts for such purposes.
16. MISCELLANEOUS
a. Independent Contractors: Nothing in these Terms or in your use of GLOBALCARMOVE’s services shall be construed to create a partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the Client and GLOBALCARMOVE. Neither party has authority to bind or act on behalf of the other.
b. Assignment: You may not assign or transfer your rights or obligations under these Terms without prior written consent from GLOBALCARMOVE. Any attempted assignment without such consent will be null and void. These Terms will bind and benefit the permitted successors and assigns of the parties.
c. Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
d. Entire Agreement: These Terms, including any Order Confirmations and any documents incorporated by reference, constitute the entire agreement between you and GLOBALCARMOVE. They supersede all prior or contemporaneous communications, whether electronic, oral, or written. You acknowledge that you have not relied upon any representations or warranties except as expressly set forth in these Terms.
e. No Waiver: GLOBALCARMOVE’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of GLOBALCARMOVE.
f. Client Acknowledgment: You acknowledge that you have read and understood these Terms and agree to be bound by them. You waive any defense based on not having read or understood the Terms.
g. Marketing Use: GLOBALCARMOVE reserves the right to use your name and/or logo to identify you as a customer for marketing and promotional purposes, including on our website, marketing materials, and presentations. To opt out, you must send an email to admin@globalcarmove.com stating you do not wish to be identified.
h. Supplementary Terms: These Terms govern the use of GLOBALCARMOVE’s services. You may also be subject to additional posted policies or terms, including but not limited to our Privacy Policy, which is incorporated herein by reference.
